Hamro Sale

 

1. Introduction

Welcome to Hamro Sale. These Terms & Conditions govern your access to and use of our website, platform, and services.

 

Hamro Sale is a SaaS-based eCommerce platform operating in Nepal that allows individuals and businesses to create, manage, and operate their own online stores.

 

By accessing or using our platform, you agree to these Terms & Conditions.

 

2. Account Registration

 

- Users must provide accurate and complete information during registration.

- Sellers are responsible for maintaining the confidentiality of their login credentials.

- Users must not share their accounts with unauthorized individuals.

- Hamro Sale reserves the right to suspend accounts containing false or misleading information.

 

3. Seller Responsibilities

 

Sellers using Hamro Sale agree to:

 

- Provide accurate business and store information.

- Upload genuine products with correct descriptions and prices.

- Manage customer orders responsibly.

- Deliver products as promised.

- Maintain appropriate customer service.

- Follow applicable laws and regulations of Nepal.

- Protect customer information and use it only for legitimate business purposes.

- Avoid selling illegal, prohibited, or restricted products.

 

Sellers are solely responsible for their products, pricing, inventory, delivery, refunds, and customer transactions.

 

4. Customer Responsibilities

 

Customers agree to:

 

- Provide accurate personal and delivery information.

- Submit genuine orders.

- Make payments using available payment methods.

- Provide correct contact details for order communication.

- Use the platform lawfully and responsibly.

 

Customers should review product descriptions, prices, delivery conditions, and seller policies before placing orders.

 

5. Orders and Payments

 

Hamro Sale supports payment methods that may include:

 

- Khalti

- Bank Transfer

- Cash on Delivery (COD)

 

Order confirmation, payment verification, product availability, and delivery are primarily managed by the respective sellers.

 

Customers must follow the payment instructions provided during checkout.

 

6. Shipping, Returns and Refunds

 

Sellers are responsible for product packaging, shipping, delivery, returns, and refunds.

 

Return and refund conditions may vary depending on the seller's individual policies and applicable consumer protection laws.

 

Hamro Sale acts as the technology platform and is not directly responsible for product quality, delivery delays, or disputes between sellers and customers, except where applicable law provides otherwise.

 

7. Platform Usage

 

Users must not:

 

- Use the platform for illegal activities.

- Upload fraudulent, misleading, or prohibited content.

- Attempt unauthorized access to the platform.

- Distribute harmful software or malicious code.

- Interfere with platform operations or security.

- Violate the intellectual property rights of others.

 

Hamro Sale reserves the right to restrict or suspend access for violations of these Terms.

 

8. Subscription and Service Fees

 

Certain features or services may require payment of subscription fees or other applicable charges.

 

Pricing, subscription periods, and available features will be communicated through the platform.

 

Hamro Sale reserves the right to modify its pricing and subscription plans with appropriate notice.

 

9. Intellectual Property

 

All platform-related branding, logos, software, design, and original content belonging to Hamro Sale are protected by applicable intellectual property laws.

 

Users and sellers retain responsibility for the content, images, trademarks, and materials they upload.

 

No user may copy, reproduce, or commercially exploit Hamro Sale's intellectual property without prior authorization.

 

10. Privacy and Data Protection

 

Your use of Hamro Sale is also governed by our Privacy Policy.

 

We handle personal information according to our Privacy Policy and applicable laws.

 

Sellers are responsible for protecting customer information accessed through their individual stores.

 

11. Limitation of Liability

 

Hamro Sale provides the technology infrastructure for online store creation and management.

 

We are not directly responsible for:

 

- Product quality or authenticity.

- Seller misconduct or inaccurate product descriptions.

- Delivery delays or shipping problems.

- Disputes arising from transactions between sellers and customers.

- Temporary service interruptions or technical issues beyond our reasonable control.

 

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

 

12. Account Suspension and Termination

 

Hamro Sale reserves the right to suspend, restrict, or terminate accounts that:

 

- Violate these Terms & Conditions.

- Engage in fraudulent or unlawful activities.

- Misuse the platform.

- Create security risks or harm other users.

 

Users may request account termination by contacting our support team.

 

13. Changes to These Terms

 

Hamro Sale may update these Terms & Conditions from time to time.

 

Updated terms will be published on our official website. Continued use of the platform after changes become effective constitutes acceptance of the revised terms, to the extent permitted by applicable law.

 

14. Governing Law

 

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Nepal.

 

Any disputes arising from the use of Hamro Sale shall be addressed through the appropriate legal procedures in Nepal.

 

15. Contact Information

 

For questions, complaints, or support regarding these Terms & Conditions, please contact us:

 

Hamro Sale

Website: https://hamrosale.com

Email: help@hamrosale.com

Contact No: +9779717345920

Location: Kathmandu Nepal