REFUND & CANCELLATION POLICY

 

1. Introduction

 

Hamro Sale provides subscription-based SaaS eCommerce services that allow sellers to create and manage their own online stores.

 

This policy explains the refund and cancellation terms applicable to subscription plans purchased by sellers on Hamro Sale.

 

2. 7-Day Money-Back Guarantee

 

We offer a 7-day money-back guarantee on eligible subscription purchases.

 

If a seller is not satisfied with our services, they may request a refund within 7 calendar days from the date of their initial subscription payment.

 

To qualify for a refund:

 

- The refund request must be submitted within 7 days of the initial payment.

- The request must be submitted through our official support email.

- The subscription must be eligible under this policy.

- Fraudulent, abusive, or unauthorized transactions are not eligible for refunds.

 

3. Refund Eligibility

 

The 7-day money-back guarantee applies to eligible initial subscription purchases.

 

The guarantee does not automatically apply to subscription renewals, upgrades, add-on purchases, or subsequent payments unless specifically approved by Hamro Sale.

 

4. Refund Processing

 

Once a refund request is reviewed and approved:

 

- The applicable subscription will be cancelled.

- Access to subscription-based features may be discontinued.

- The approved refund will be processed through the original payment method or another mutually agreed payment method.

- Refund processing time may vary depending on the payment provider or banking procedures.

 

5. Subscription Cancellation

 

Sellers may request subscription cancellation at any time.

 

Cancellation will prevent future renewals where applicable. However, cancellation alone does not automatically qualify a seller for a refund outside the 7-day money-back guarantee period.

 

6. How to Request a Refund

 

To request a refund, sellers must contact our support team with the following details:

 

- Registered Name

- Registered Email Address

- Subscription Plan

- Payment Transaction ID

- Reason for Refund

 

Email: help@hamrosale.com

 

7. Policy Updates

 

Hamro Sale reserves the right to modify this policy when necessary. Any changes will be published on our official website.

 

8. Contact Information

 

Company: Hamro Sale

Website: https://hamrosale.com

Email: help@hamrosale.com

Contact No: +977-9717345920

Location: Kathmandu Nepal