1. Introduction

Hamro Sale is a SaaS-based eCommerce platform operating in Nepal. We respect your privacy and are committed to protecting your personal information.

 

2. Information We Collect

 

We may collect the following information:

 

Customers:

 

- Name, mobile number and email address.

- Billing and delivery address.

- Order and payment details.

 

Sellers:

 

- Name, mobile number and email address.

- Business name and address.

- Bank and payment details.

 

3. How We Use Information

 

We use information to manage accounts, process orders, facilitate payments, provide customer support, and operate our services.

 

4. Seller and Customer Information

 

Sellers can access their own store's customer details and order information to process orders, arrange deliveries, and provide customer service. Sellers are responsible for protecting this information.

 

5. Payment Methods

 

We support Khalti, Bank Transfer, and Cash on Delivery. Third-party payment providers may process payment information according to their respective privacy policies.

 

6. Information Sharing

 

We do not sell or rent personal information for advertising or commercial purposes. Information may be shared with relevant sellers, payment providers, essential service providers, or authorized authorities when legally required.

 

7. Data Security

 

We take reasonable measures to protect personal information against unauthorized access, misuse, or disclosure.

 

8. Data Retention

 

We retain information only as long as necessary to provide services, manage transactions, and meet legal obligations.

 

9. Account Deletion

 

Customers and sellers may request account deletion or correction of their personal information by contacting us. Certain records may be retained where legally required.

 

10. Third-Party Services

 

Our platform may connect with third-party services, including payment providers. Their services are governed by their respective privacy policies.

 

11. Children's Privacy

 

Our platform is not specifically intended for children under 18. We do not knowingly collect children's personal information without appropriate authorization where required by law.

 

12. Policy Updates

 

We may update this Privacy Policy when necessary. Changes will be published on our official website.

 

13. Contact Us

 

For privacy-related questions or requests:

 

Hamro Sale

Website: https://hamrosale.com

Email: help@hamrosale.com

Contact: +977-9747345920

Location: Kathmandu Nepal